Terms of service

These Terms of Service (the “Terms”) form a binding agreement between the individual sole proprietor based in the United States doing business as AskRanker (“AskRanker”, “we”, “us”) and the person or entity that signs up for, accesses, or uses the Service (“you”, “Customer”). By creating an account, joining the waitlist, or otherwise using the Service, you agree to these Terms. If you are agreeing on behalf of a company, you represent that you have authority to bind that company.

AskRanker measures whether AI assistants such as ChatGPT, Claude, Gemini, and Perplexity recommend your product when buyers ask category questions, surfaces the gap to competitors, and helps you ship the page edits that close it. The features and limits of your plan are described on askranker.com/#pricing and in the Service itself.

We may change, add to, or remove features over time. We will give you advance notice of any change that materially reduces functionality you are paying for.

You must be at least 18 years old and able to enter into a binding contract to use the Service. You are responsible for keeping your account credentials confidential, for activity under your account, and for the people you invite into your workspace.

You agree not to use the Service to:

• Violate any law or third-party right, including intellectual property and privacy rights.
• Submit content or queries that are unlawful, defamatory, harassing, or that target a real individual's personal life.
• Reverse engineer, scrape, or attempt to extract the Service's source code or models, except to the extent applicable law allows.
• Resell, sublicense, or otherwise commercialize the Service without our prior written consent.
• Bypass or attempt to bypass usage limits, rate limits, or access controls.
• Use the Service to send buyer questions or prompts on behalf of someone who has not authorized you to do so.

We may suspend or terminate accounts that breach this section, with or without notice depending on severity.

“Customer Content” is any content you upload, configure, or submit through the Service, including brand names, target domains, buyer questions, and any documents attached to outreach. As between you and us, you own your Customer Content.

You grant AskRanker a worldwide, non-exclusive, royalty-free license to host, copy, transmit, and process Customer Content to the extent necessary to provide the Service to you, including sending prompts to AI providers and storing the responses.

You represent that you have the rights necessary to upload Customer Content and that doing so does not violate the rights of any third party.

The Service relies on third-party AI assistants whose outputs are stochastic, probabilistic, and frequently incorrect. The same prompt can produce different answers across runs and across models. AskRanker measures and summarizes those outputs; we do not certify them as facts.

You agree that you will not rely on AskRanker reports as the sole basis for any consequential business, legal, or investment decision, and that you will independently verify claims attributed to AI assistants before acting on them.

Paid plans are billed in advance on a recurring basis (monthly or annually) through our payment processor. Fees are stated exclusive of taxes; you are responsible for taxes that apply in your jurisdiction.

You can cancel at any time; cancellation takes effect at the end of the then-current billing period and we do not refund partial periods, except where required by law. Free trials and free tiers may be modified or discontinued at any time.

We may change our prices on at least 30 days' notice. New prices apply at the start of the next renewal cycle.

AskRanker, the marks AskRanker, the Service, and all underlying technology (including the surrogate model, the measurement methodology, and the user interface) are and remain the property of AskRanker and its licensors. We grant you a limited, non-exclusive, non-transferable license to access and use the Service during your subscription, subject to these Terms.

Feedback you give us about the Service may be used by us without restriction or compensation, on a perpetual, irrevocable basis. You are not required to give feedback.

Each party will protect the other's Confidential Information with at least the same care it uses for its own confidential information of like kind, and in any case with reasonable care. Confidential Information may be used only to perform under these Terms. Aggregated, de-identified data derived from Customer Content is not Confidential Information.

These Terms apply for as long as you have an account or continue to use the Service. You can terminate at any time by deleting your account.

We may suspend or terminate the Service or your account if you materially breach these Terms, if your account poses a security or legal risk, or if a payment is more than 30 days overdue. Sections that by their nature should survive termination (including IP, confidentiality, disclaimers, limitation of liability, indemnity, and governing law) will survive.

The Service is provided as is and as available. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or that any specific result (such as an increase in mention rate) will be achieved.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or relating to these Terms or the Service.

Each party's total aggregate liability under these Terms will not exceed the greater of (a) the fees paid or payable by you to AskRanker in the 12 months preceding the event giving rise to the claim, or (b) one hundred US dollars.

Nothing in these Terms limits liability that cannot be limited under applicable law.

You will defend, indemnify, and hold harmless AskRanker against any third-party claim arising from your Customer Content, your use of the Service in breach of these Terms, or your violation of any law or third-party right.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The state and federal courts located in New Castle County, Delaware have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and each party consents to that jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

We may update these Terms from time to time. We will give at least 30 days' notice for material changes that affect paid customers. Continued use of the Service after an update constitutes acceptance.

These Terms, together with our Privacy Policy and any DPA in effect, are the entire agreement between you and AskRanker for the Service. If any provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; AskRanker may assign in connection with a merger, acquisition, or sale of assets.

Questions about these Terms? Email hello@askranker.com. AskRanker is operated as a sole proprietorship in the United States; the operator's postal address is provided on written request for legitimate legal or regulatory purposes.